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Terms & Conditions

General condition
Subject to the terms & conditions of this Guarantee, HWL will offer a 10 year guarantee for the product.

This guarantee will start from the date of delivery that corresponds with the unique job number.

If it is necessary to repair or replace products that are found to be defective, any such repair or replacement will not extend the duration of this guarantee, but the replacement products will be guaranteed for the remainder of the 10 year period.

This guarantee extends only to products that have been manufactured by HWL for use in the United Kingdom.

HWL will not be liable for any consequential loss, damage or expense, whether for loss of profit or otherwise or any other claims for consequential compensation whatsoever or howsoever arising (and whether caused by negligence of the company, its employees or agents otherwise) which arises out of or in connection with the supply of its products.

This Guarantee shall be construed and interpreted in accordance with English Law and shall be subject to the jurisdiction of the English Courts only.

This warranty does not affect the statutory rights of the customer when acting as a consumer.


Extent of Guarantee
The benefit of this guarantee is limited to products that are found by HWL to be faulty as a result of defective workmanship by HWL or defective materials supplied by HWL.

Notification Procedure
Should the customer become aware of a defect in the products that is considered to be covered by this guarantee, or at the time that a customer reasonably ought to be aware of the defect, then the customer must:

Promptly supply HWL with written particulars of such claimed defects (and in any event no later than 7 days from discovery or from when the defect reasonably ought to have been discovered); and provide all necessary access and other reasonable facilities and information required to enable HWL to ascertain or verify the nature and cause of the defect claimed, by way of a site inspection and report to be carried out by a qualified representative of HWL.
Should the site visit from Evolution fail to support the customers’ claim, then the customer shall reimburse HWL for its reasonable costs in carrying out the site visit and preparing the report.

Repair or Replacement
Where HWL is satisfied, following a site inspection and report, that any defect in the product is covered by the terms and conditions of this guarantee, HWL will repair or, at its option, replace any defective products. Should HWL choose to repair or replace defective products, HWL shall not be responsible for any installation costs. In respect of any replacement to a product, where an identical replacement product is unavailable, then an alternative of similar specification will be provided.

Restrictions of Guarantee
The customer recognises that the products are supplied in accordance with HWLs manufacturing conditions as notified to the customer prior to the time of delivery.

Goods will be manufactured and supplied in line with the customer signed off order acknowledgement and in conjunction with HWL’s terms and conditions of supply.

Should the customer make any changes to the materials or processes that could have a negative bearing on the performance of the product, the customer shall be deemed to be doing so at his own risk and HWL shall be released and absolved from this Guarantee.

This Guarantee shall not apply to any defect in a product which results, in HWLs reasonable opinion:
From any use of the products that is not consistent with their ‘normal’ use as envisaged by HWL.
Normal wear and tear, accidental damage, damage by misuse, or damage resulting from assembly or installation.
Products being cleaned with materials other than mild detergent and water.
Furthermore, this Guarantee does not cover products for which HWL has not received payment in full:
That have been supplied or installed outside the United Kingdom.
That have not been installed in accordance with British Standard BS8213-4.

In the event of any defect in, or failure of, the product, or in the event the product fails to perform as represented or expected,
HWLs sole and exclusive obligation is to repair or replace the product subject to the limitations set out in this Guarantee and HWL shall have no other liability in relation to a defective product.
In the event that any provision of this Guarantee or the application thereof is, to any extent, held invalid or unenforceable, then the other provisions of the Guarantee shall remain in full effect.

Force Majeure
HWL will not be liable for any claim arising under this Guarantee as a result of Force Majeure.